We help visionary leaders achieve their growth goals by creating magnetic customer experiences that inspire their employees, delight their customers, and increase loyalty 
We help visionary leaders achieve their growth goals by creating magnetic customer experiences that inspire their employees, delight their customers, and increase loyalty

70% of transformations fail. Our clients are in the 30% that succeed.

Our proven human-centered, data-driven process helps our clients increase sales, improve net promoter scores, and boost employee engagement.

Our clients typically achieve a minimum 20X+ return on their CX and Transformation investment. And we can help you achieve similar results. 

Proudly recognized for our award-winning results

Top 50 Most Innovative Companies in Canada

Best Transformation Consultancy

Top 10 CX Companies in North America

Most Influential CEOs in Consulting

Hello there! Welcome to Bridjr.

We’re a human-first problem-solving consultancy.

What does that mean?

We work with the senior members of your team on customer experience challenges, opportunities and ideas.

We focus on people and the human side of every problem and use our expertise to:

– understand your customers and employees better than you thought possible
– design magnetic experiences everyone loves and returns to over and over
– show you the secret to adoption both inside and outside your organization

Our clients benefit from the following:

– higher loyalty from customers and employees
– the kind of engagement that moves the needle on sales and NPS
– and the skills to continue thriving in an ever-changing world
– on average, a 20X return on their CX investment

We designed Bridjr with leaders like you, for leaders like you. We hope to capture your imagination and inspire your work.

Radical Transformation, it’s what we do 

Radical insights

Our approach to human-centered design uncovers insights to radically improve experience. Transformation Science is what Bridjr does to bring the organization closer to employees and customers.

Transformative action

Bridjr is in-it-to-win-it with you over the long haul. Count on our expertise through prototypes, minimum viable experiences, testing, and launch of your co-created solution. 

Intentional integration 

We address your biggest pains — silos of insights, strategies and pockets of innovation. With Bridjr, we take an ecosystem approach to deliver remarkable  products, services and experiences. Leverage API integration with Bridjr digital know-how.

Real-world impact

Encapsulated in Bridjr CHX™, we create value for all the humans involved in a transformation. That means real-world, measurable impact.

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We live in a world where we are taught from the start that we are thinking creatures that feel. 

The truth is, we are feeling creatures that think.

— Jill Bolte Taylor

We’re all about value creation 

Our work pays back in ROI

Value creation is in Bridjr DNA. Explore how our methods bridge customer and employee experiences with business process with technology to bring innovation to life. 

Bridjr CHX™ is our model for value creation in the connective human experience.

ChangeTech is our proprietary design and delivery model for tangible transformation outcomes.

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Ecosystem experiences are driving the innovation economy.

Bridjr thrives on looking past the obvious and connecting the dots within transformation. We understand you and your priorities unlike others, in a way that makes transformation work for your organization and culture.

We know there are too many gaps inside many businesses for innovation to gain the traction it needs to take hold. We’ve heard from clients like you about the pain of disjointed consulting and siloed transformation activity.

That’s why we are holistic in our approach to human-first digital transformation. You can count on Bridjr to iterate with you as we learn about your organization, combining CX innovation with business model innovation to unlock value at each stage of growth.

Bridjr shines at bridging the humans, systems and siloes within complex projects to transform your vision to reality. We love working in this space. Let us help you pull the pieces together to deliver epic value.

Bridjr helps you connect:

Bridjr is co-created with clients just like you

Listening with empathy to understand the lived experiences of clients like you helped us design a truly great innovation consultancy.

Bridjr is co-created with clients just like you

Listening with empathy to understand the lived experiences of clients like you helped us design a truly great innovation consultancy.

Bridjr is human by design

Bridjr listens with empathy to deepen our understanding. As a springboard to innovation, we create space to hear and see each other — a safe space where we acknowledge each other’s stories and contributions. To co-create value requires Bridjr be excellent listeners and masterful co-creators.